Are you listening to your customers?
Global excellence in customer engagement Does your customer really want more!!
Customers in reality want more as they know less about you and your pitch. Truth is your customers want to learn further your service and the products. Evaluate the origin of dissatisfaction, to your surprise you will be enlightened, it lacks the exuberance of knowledge!!
You can embrace the fact, that it is the “customer” a key factor, who brings transformation in your business process. Customer is your mentor. Hunt to match, as you rethink, who reinvents the wheel of innovation! Satisfaction to the customer is their sole desire, curating to relevant communication with your brand.
If your senses are tinkling to drive up the retention, strategize the data value, you are compelled to think, why is this happening to you in a successfully growing organization. Indirectly customers are your stakeholders who are at the giving and receiving end. Their life-cycle experiences with your brand, originates your content to new models. Dynamic operations, retraining , SOPs and relevant technological platform is a consensual spinner in work-space. VOC is your elementary indicator. This is a remarkable game-changer to build the tree on seeds of omni channel, VOC and feedback communication. Businesses witnessed importance of a 360 degree connect, as endless modes of VOC flow. Time bound hunt to eat nutritious food than just delicious food, is the light in the dark tunnel. It’s crucial to consider that customer is naturally empowered, to educate themselves, as their intelligent resource is a smart tool for your strategic movement. Customer is your walking advertisement.
In products you advertise with your signature logo on the line, your customer wears, e.g., TH has their small embedded red and blue logo, LV has the beige on brown, Chanel has the Double C, you have hired them, as they pay for their first purchase and walk out, to spread the word of your brand. What do you do in the case of services!!! Hold on,,,, let’s not jump rapidly from one boat to another. We can’t identify the same tool and imbibe it in the human connect emotional transnational process, between your services with the customer and the touch points.
Human connect with the digitization, transmits a dynamic combination, you can’t overlook either of these hooks and baits to engage. Offer a dais to customer and brand, craft a program. Aim achieved is your advertisement and their voice. The brand value and it’s proposition, should influence the customer in its true sense. And to respond to the knowledge along with the digital connect, human language is non robotic, triumphant bearing its own traditional impact. Journey of a customer may be naive or experienced, needs a combat of elements and tools. These gizmos are a blend of hominoid and technical solutions.